solidplay99Privacy Policy
We at solidplay99 collect personal data when you create an account, verify your identity, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and place stakes on Liga 1, Piala AFF, or other activities. This page describes what we collect, how we use it, and how we keep that data protected.
We process your data only for account verification, fraud prevention, payment settlement, customer support, and legal compliance. We do not sell your information to third parties. We do not share data with marketers or advertisers. Your payment details remain separate from our core systems—they stay with the payment processor (your bank, mobile banking, local payment, etc.), not with solidplay99. We encrypt all data in transit and at rest.
Our commitment is to be transparent about what we collect and why. This policy applies to all account holders, regardless of location. If you are in Jakarta, Surabaya, Bandung, Medan, or anywhere else, the same privacy rules apply.
What We Collect on solidplay99
We collect data in three phases: account creation, identity verification, and ongoing activity.
During account creation: We collect your email address and a password you choose. We use your email to send confirmation links, support messages, and important account notifications (e.g., if a withdrawal fails or your account is flagged for review). We do not sell your email to third parties or use it for marketing.
During identity verification: Before you can deposit or place stakes on solidplay99, we require you to submit your national ID (copy of the front and back) and proof of address (utility bill, bank statement, or government-issued document dated within the last three months). We collect your full name, date of birth, ID number, and home address from these documents. We use this data solely to verify your identity and confirm your eligibility under applicable law in your jurisdiction. We do not share KYC data with third parties except where required by law (for example, if a government authority requests information as part of an investigation).
During payment activity: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we do not store your bank credentials, wallet passwords, or card numbers. Instead, we redirect you to a secure payment page operated by that provider. Your payment information stays with that provider. We receive only a confirmation that your deposit succeeded and the amount transferred. Similarly, when you request a withdrawal, we record the amount and your original payment method, but we do not store sensitive payment credentials.
Your payment data stays with your provider
We do not retain mobile banking wallet details, local payment account numbers, bank account credentials, or online payment information. Payment processors handle those credentials securely. solidplay99 receives only transaction confirmations.
During activity on solidplay99: We log your account transactions—account stakes on Liga 1 or Piala AFF matches, live-dealer game activity, slot plays, and togel predictions. We record the type of activity, the amount, and the outcome. We use this data to settle your account, resolve disputes, and detect fraud. We also log your IP address, device type, and browser information for security and abuse prevention. If you contact customer support, we record your message and our response.
How We Use Your Data
We use your data for the following purposes:
- Account verification and KYC: We verify your identity and check your eligibility under applicable law. We may share identity information with third-party verification providers, but only to the extent necessary to confirm your identity.
- Payment processing: We share your name and transaction details with payment processors (e-wallet, mobile banking, banks, etc.) to complete deposits and withdrawals. We do not share payment credentials.
- Fraud prevention and security: We analyze account activity for signs of fraud, unauthorized access, or suspicious patterns. We may share information with fraud-prevention services if we detect potential abuse.
- Customer support: We use your email and account history to respond to your questions and resolve disputes about matches, draws, or transaction failures.
- Legal compliance: We may disclose your data to government authorities, law enforcement, or regulators if required by law or legal process (e.g., a court order or a request from a jurisdiction's gaming regulator).
- Account recovery: If you lose access to your email, we use your ID and address documents to confirm your identity before resetting your password.
We do not use your data to create marketing profiles, send you promotional emails, or share information with third-party advertisers. We do not sell your data. We do not use your information to develop or train machine-learning models. We use your data only to operate solidplay99 and meet legal obligations.
Data Retention and Deletion
We retain account data for as long as your account is active. If you close your account, we retain your transaction history, identity documents, and deposit/withdrawal records for a minimum of seven years to comply with anti-money-laundering regulations and tax law. After this period, we delete or anonymize most personal data. We may retain aggregated, anonymized statistics indefinitely for fraud-prevention and platform-improvement purposes.
You have the right to request deletion of your personal data, subject to legal and regulatory exceptions. If you ask us to delete your data and no legal holds exist, we will anonymize or delete it within a standard timeframe. Contact our support team via in-app messaging or email to request data deletion. We will confirm when deletion is complete or explain any legal reason we cannot comply.
Cookies and Tracking
We use cookies and similar tracking technologies to remember your login status, store your preferences, and analyze how you use solidplay99. These cookies are necessary for the platform to function (e.g., session cookies keep you logged in). We also use analytics cookies to count page views and understand which features are used most. We do not use cookies to track you across other websites.
Most browsers allow you to disable cookies or request a prompt before accepting them. If you disable cookies, solidplay99 may not function correctly. We honor "do not track" signals in your browser, though we still use essential cookies for account security and fraud prevention.
International Data Transfer
Our servers may be located outside your jurisdiction. If you are in Indonesia, your data may be transmitted to and stored on servers in other countries. By opening an account on solidplay99, you consent to this international data transfer. We apply the same security and privacy standards regardless of server location.
Contact Us About Privacy
If you have questions about our privacy practices, want to access or delete your data, or wish to file a complaint, contact us via in-app messaging or email. Our support team responds in English within standard business hours. We will investigate any complaint and respond with an explanation or corrective action within a reasonable timeframe.
Key takeaways
- We collect email, ID documents, and address during account registration and verification.
- We do not store your payment credentials—local payment, online payment, banks, and e-wallet processors handle those securely.
- We use your data for account verification, fraud prevention, payment processing, customer support, and legal compliance only.
- We do not sell your data, share it with advertisers, or use it for marketing.
- You can request access, correction, or deletion of your data by contacting our support team.
- We retain transaction records for seven years to comply with anti-money-laundering and tax regulations.
Your Rights on solidplay99
You have the right to access your personal data, request correction of inaccurate information, and request deletion of your data (subject to legal holds). You have the right to object to certain uses of your data. You have the right to withdraw consent to cookies and tracking, though this may affect platform functionality. Contact our support team to exercise any of these rights.
This privacy policy applies to all users of solidplay99, regardless of location. The policy may be updated from time to time. We will notify you of material changes via email or in-app notification. Your continued use of solidplay99 after such notification constitutes acceptance of the updated policy.